Q: Do I need additional equipment to run the platform?

FX Bridge takes care of all hardware, software and networking administration at its state-of-the-art hosting facilities. The dealer needs no additional IT staff and incurs no additional computing expenses.

Q: How is my staff trained in using the site?

FX Bridge’s trainers assist your dealing and administrative staff to become expert users of the platform. We're on-call 24 hours a day, 6 days a week to assist your staff in every aspect of running and supporting your platform

Q: How many languages does your platform support?

The ProTrader Plus platform is fully internationalized. All customer statements and display windows are ready made for 16 languages and can easily be expanded into more. Currently, we offer Arabic, Chinese, English, French, German, Hebrew, Hindi, Italian, Japanese, Korean, Portuguese, Russian, Spanish, Swedish, Turkish, Vietnamese.

Q: How secure is the system? Can anyone access my account?

All financial and personal information is encrypted using the Web browser’s Secure Socket Layer (SSL) technology. Our operations are also equipped with state-of-the-art firewall protection to thwart any unauthorized access to our servers.

Q: How do I print information from my account?

Click within the frame that you would like to print to let the browser know what information to look at within the window, then select <Print> from the toolbar. You may also select the information you wish to print by highlighting it and then selecting <Print>.

Q: What encryption do you use?

FX Bridge will automatically select 128-bit and 256-bit encryption depending upon what is supported by your browser software. If your browser supports the maximum 256-bit encryption, your session is automatically encrypted at 256-bit by our servers. We recommend that you use a 256-bit encryption-compliant browser for accessing FX Bridge.

Q: As a new customer how do I login to the system?

Please contact an FX Bridge broker or customer service representative to enable your account and receive a password.